Frequently Asked Questions

This is the best place to find all the answers to your questions.

If you still require assistance, or you’d like to share your shopping experience with us, please contact us.

 

How can I track my order?
Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. This email will contain your order number, which along with the postal code of your shipping address, will be all you need to track your order. You can track your order by calling (725) 222 – 8407, or info@asianhandmade.com.

How can I change/cancel my order?
Where you choose to cancel your order, any sum debited by Asian Handmade from your credit card or account will be re-credited and Asian Handmade will notify you of this by email at the email address which you provide in your order form. The refund will be made as soon as possible and, in any event, within 15 days of the date of your cancellation of your order.

How long will it take to receive my order?
All orders are shipped within 7-14 business days of placing an order.

How can I return/exchange my order?
If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier.

How can I find Asian Handmade product that I am looking for?
Use the search box in the top right corner of our Web site to find styles based on trend, categories or style name. You can then refine your search on the results page.

Is it safe to shop online at Asian Handmade?
Asian Handmade is proud to offer our customers a fully secure shopping environment. Asian Handmade is a “Verisign Secured” site, meaning that all credit card and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.

Asian Handmade is also a McAfee SECURE Web site, ensuring that your information is protected. McAfee SECURE tests Web sites daily for vulnerabilities, dangerous content and links that expose consumers’ computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.

What payment methods do you accept?
We accept the following payment methods:

     Visa
     MasterCard
     American Express
     Discover
     Paypal

IIMPORTANT: Your billing address must exactly match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.

Please note that the shipping and billing addresses must be valid US addresses. Your phone number and email address aare also required in case our Customer Contact Center needs to contact you about your order.

Will I be charged sales tax on my order?
Yes, we charge sales tax for online orders, just as we do in our stores.Shipping charges are also subject to sales tax.

If you return an item for a refund, you will also receive a refund for the taxes paid on the returned item. However, you will not receive a refund for the taxes paid on the shipping fee. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error.

Who do I contact regarding business opportunities?
Our toll free phone number is (725) 222 – 8407;. Our business hours are Monday to Friday, from 9am to 5pm (Eastern Standard Time).

Contact Us

If you have any questions or concerns about our use of your personal information, please email us at info@asianhandmade.com, or write to us at:

Asian Handmade,
303/1 23-10 Street, Nha Trang, Khanh Hoa, Viet Nam

Email: info@asianhandmade.com